Delivering the GOLD – Providing Exceptional Customer Service

This course begins with a premise that we are all in the service business no matter what industry sector we are from. Everyone is a service provider, and that anyone, low on the totem pole or high, inside the company or out, can contribute significantly to the health of the company, its profitability, and to the integrity and value of their product/service. The customer experience is the “brand” and this course will explore all dimensions (both tangible and intangible) necessary to deliver the brand and ultimately customer loyalty.

Duration: 6 hours

Prerequisites: None

Cost: $55.00